SISI España Terms and Conditions
INTRODUCTORY PROVISIONS
These Terms and Conditions are issued by Simona Prokopová, with registered office at Požiarna 1644/14, Puchov 020 01, Slovakia. ICO: 55 812 538.
Terms and abbreviations:
Online booking – any booking made electronically via the website www.sisiespana.holidayfuture.com
Operator -Simona Prokopova, with registered office Požiarna 1644/14, Puchov 020 01, Slovakia. ICO: 55 812 538
OP – Terms and Conditions
Facilities – accommodation facilities operated by the company
Customer – any natural or legal person interested in accommodation in the Facilities.
1.1 These T&C apply to all online bookings of accommodation services provided by the Operator, the use of the Operator’s online booking system, payment and cancellation terms of online bookings made by the Customer through this website, as well as all rights and obligations arising from the legal relationship arising from the online booking.
1.2 The Customer is only entitled to use the online booking if he/she agrees to the PO. The Customer is advised, for his/her own benefit, to familiarize himself/herself with these OPs before making a reservation. The Customer is always obliged to familiarise himself with the current version of the T&Cs when using the online booking repeatedly. The Operator reserves the right to unilaterally change these T&C, whereby the change of the T&C is effective from the date of their publication on the Operator’s website. If the Customer does not agree with any of the provisions of these T&C, the Operator asks the Customer not to use the online booking system. By confirming the reservation, the Customer expresses his/her unconditional acceptance of these T&C.
1.3 Each Customer acknowledges that all prices and terms and conditions of booking and provision of services apply exclusively to online bookings made through this website.
1.4 By using the online booking system, the Customer represents that he/she is at least 18 years of age and is competent to acquire rights and assume obligations in his/her own name.
BOOKING
2.1 The Customer has the possibility to book a stay in the Operator’s Facilities electronically (online booking)
2.2 When making an online reservation, the Customer has the possibility to search for currently available accommodation capacities in the Facilities according to the requirements entered in the reservation form (date of arrival, date of departure, type of apartment, etc.).
2.3 When making an online booking, after selecting all the details for the start and end of the stay, room type, additional services, etc., the Customer shall fill in all the required details.
2.4 After filling in all the required data, after making the payment according to these T&Cs and after verification of the data, the Customer will be promptly sent a confirmation of the reservation to the specified e-mail address, indicating the reservation number. The assigned reservation number is used to confirm the reservation, as a contact for making any changes or cancellation of the reservation and confirmation upon check-in. For this reason, the Customer is obliged to keep the reservation number safely.
PAYMENT TERMS
3.1 Payment for the stay booked by the Customer during the online booking process shall be paid in full by the Customer during the online booking process via the credit card payment service (payment gateway). For this reason, a credit/debit/debit card number is required from the Customer when making an online booking. By confirming the booking, the Customer agrees to make payment for the booked stay in full to the Operator (by withdrawing the price of the stay) and authorises the Operator to make such payment. The total price of the stay is immediately debited to the Operator’s bank account.
3.2 The total price of the stay is final including value added tax and local tax.
3.3 The booking system uses the most up-to-date encryption systems for sensitive data and data, which guarantees full security of the data provided by the Customer during the payment process.
CANCELLATION CONDITIONS AND CANCELLATION OF RESERVATIONS
4.1 Any changes made by the Customer to an online reservation can be made by telephone or e-mail via the Operator’s reservation department at the following telephone number: +421 911 861 619, e-mail address: sisi.espana.invoice@gmail.com. When requesting a change to an online reservation, the Customer must always quote the reservation number assigned when making the online reservation. If the Customer requests a change to an online booking that cannot be accommodated due to capacity or other operational reasons, the Operator will take all steps to accommodate the Customer’s request, but the Operator is not obliged to accommodate the Customer’s request for a change to an online booking and the Customer is not entitled to compensation or any other compensation from the Operator due to the inability to change the online booking.
4.2 In the event that the Customer withdraws from the contract and cancels the booking, the Operator shall be entitled to a cancellation fee as follows:
Cancellation fees applicable to all stays:
In case of cancellation more than 30 days before the arrival date, no cancellation fees will be charged.
50% of the price of the booked and confirmed services in case of cancellation 30 to 14 days before the arrival date.
100% of the price of the services booked and confirmed in case of cancellation less than 14 days before the date of arrival.
4.3 In the event of non-arrival of the Customer for the booked stay, the Operator is entitled to a cancellation fee of 100% of the price of the booked and confirmed services.
4.4 In the event of the Customer’s withdrawal from the contract (even partial) and cancellation of the reservation (even partial) or the Customer’s non-arrival at the booked stay in extraordinary cases (illness, death, natural disaster, etc.), the Operator is entitled to waive the right to payment of the cancellation fee upon presentation of credible proof of the serious cause of the Customer’s withdrawal from the contract and cancellation of the reservation or the Customer’s non-arrival at the booked stay. In such a case, the Operator will agree a solution to the situation with the Customer individually.
4.5 In the event of the Customer’s withdrawal from the contract and cancellation of the reservation or non-arrival for the stay, the Operator shall send the Customer a notice in writing or by e-mail of the Operator’s claim to the cancellation fee and its amount in accordance with these T&C within 14 days from the date of the Customer’s withdrawal from the contract and cancellation of the reservation or from the date of commencement of the stay in the event of the Customer’s non-arrival for the stay. By confirming the order and expressing his/her consent to these OPs, the Customer agrees and acknowledges that the Operator is entitled to unilaterally set off the Customer’s claim for refund of the price of the stay paid by the Customer against the Operator’s claim for payment of the cancellation fee in the amount specified in these OPs, to the extent to which these claims are mutually covered by each other. The amount exceeding the mutual claims of the Customer and the Operator shall be refunded by the Operator to the Customer by wire transfer to the Customer’s bank account from which the payment of the price of the stay was made during the online booking of the stay, within 30 working days from the day following the date of the Customer’s withdrawal from the contract and cancellation of the booking or non-arrival. Bank charges associated with the refund of the price of the stay shall be borne by the Customer.
4.6 In the event that, for reasons on the Operator’s side, it is not possible to provide the Customer with the booked services after confirming the online booking, the Operator shall inform the Customer without undue delay, while proposing a solution to the situation. In particular, the Operator may offer the Customer to use the services on another date without the Customer being obliged to pay the additional fee for the services or offer a full refund of the price paid for the stay.
4.7 The Operator is not obliged to provide the Customer with the booked services in the event of the existence of circumstances excluding liability – vis maior. In such a case, the Operator will agree on a solution to the situation with the Customer individually. However, the Operator shall not be liable for damages caused to the Customer.
SPECIAL PROVISIONS
5.1 In case of any doubts or questions that arise during the online booking, the Customer is entitled to contact the Operator’s reservation department by phone at +421 911 861 619 or by e-mail at sisi.espana.invoice@gmail.com.
5.2 Check-in is possible on the day of the start of the stay according to the reservation from 15:00. Check-out is on the last day of the stay according to the reservation until 10:00 a.m.
5.3 In case of special requests (baby cot, late check-in or late check-out) or interest in booking additional services, the Customer is entitled to contact the Operator’s reservation department by e-mail: sisi.espana.invoice@gmail.com.
6.1 The Operator processes freely provided personal data of the Customer within the scope of the data provided in the reservation form, namely name, surname, address, state of residence, email, telephone number, as the processing of these personal data is necessary for the reservation of accommodation services provided by the Operator and/or for the processing of the Customer’s request for information prior to the provision of accommodation services by the Operator and for the fulfilment of the Operator’s obligations imposed by generally binding legal regulations. The processing of personal data by the Operator shall be carried out for the time necessary to fulfil the above-mentioned purpose of processing.
6.2 The Customer is responsible for the completeness, truthfulness and accuracy of the personal data provided. In the event of a change in the personal data provided, the Customer is obliged to notify the Operator of the change without delay.
6.3 The Customer may withdraw consent to the processing of personal data for marketing purposes (sending the newsletter) at any time by clicking on the relevant link located directly in each marketing email from the Operator or by sending an email to: sisi.espana.invoice@gmail.com.
6.4 If the personal data provided is no longer up-to-date, if the consent to the processing of personal data is withdrawn, if the purpose or the period for which the consent to the processing of personal data was given has been fulfilled, or if storage is inadmissible for any legal reason, the stored personal data will be deleted.
6.5 The protection of personal data is governed by the provisions of the Data Protection Act and the relevant EU legislation, where the rights of the Customer as the data subject are also regulated. The Customer has the right to free information regarding the processing of his stored data. Subject to compliance with the requirements set out in generally binding legislation, the Customer also has (i) the right to access his personal data, (ii) the right to rectification of incorrect personal data, (iii) the right to restrict (block) the processing of his personal data, (iv) the right to object to the processing of his personal data for direct marketing purposes, (v) the right to erasure of personal data, in particular if they are no longer necessary for the purposes for which they were obtained or otherwise processed, or if he or she has withdrawn his or her consent to their processing and there is no other legal basis for processing, or if the personal data have been processed unlawfully, (vi) the right to data portability, i.e. (vi) the right to obtain his personal data which he has voluntarily provided to the Operator.
6.6 In the event that the Customer claims any of the rights of the data subject under the legislation governing the protection of personal data from the Operator and it is not possible to verify the identity of the applicant from the Customer’s request or if the Operator has reasonable doubts in relation to the identity of the person making the request, the Operator reserves the right to request that person to provide additional information necessary to confirm the identity of the person making the request.
6.7 The Operator declares that it processes personal data only for the purposes set out above and in accordance with the Data Protection Act and the relevant EU legislation, using appropriate technical, organisational and security measures.
6.8 To the extent necessary, the Customer’s personal data may be disclosed to the Operator’s contracted service providers if this is necessary to fulfil the purpose for which it was obtained. Such contractual service providers of the Operator are in particular
